 Rank: Junior Member Groups: Registered
Joined: 1/10/2012(UTC)
Posts: 64
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First order to brewhaus. Got email confirmation but now no response to e mail questions. No answer when phoned. Is this a typical response. Currently using homemade equipment and wanted to step up
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 Rank: Senior Member Groups: Registered, Moderator
Joined: 7/25/2009(UTC)
Posts: 2,209
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Always good response for me. Try the phone.
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 Rank: Administration Groups: Administrators
Joined: 2/10/2002(UTC)
Posts: 501
Was thanked: 8 time(s) in 8 post(s)
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I apologize, but we are behind as a result of our move (but we are returning all calls, so please leave a message), and I am personally days behind on e-mails, but working to catch back up.
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Rank: Senior Member Groups: Registered, Moderator
Joined: 4/14/2010(UTC)
Posts: 1,666
Was thanked: 15 time(s) in 15 post(s)
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Now THATS customer service......
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Rank: Junior Member Groups: Registered
Joined: 1/10/2012(UTC)
Posts: 64
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Rank: Junior Member Groups: Registered
Joined: 1/7/2012(UTC)
Posts: 16
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I put an order in today...was surprised to see it did not ship...are you behind on shipping too?
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Rank: Junior Member Groups: Registered
Joined: 1/10/2012(UTC)
Posts: 64
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I think they are a little behind due to a move. Got an e mail from them that stated it would ship soon. The company has a good rep so I'm not worried. They seem to be real helpful.
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Rank: Advanced Member Groups: Registered
Joined: 6/4/2010(UTC) Posts: 360   Location: Louisiana
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" Originally Posted by: Shinejunky  I think they are a little behind due to a move. Got an e mail from them that stated it would ship soon. The company has a good rep so I'm not worried. They seem to be real helpful. don't sweat it Shinejunky, Brewhaus is a top notch outfit. I have been doing business with them for a long time. Normally there stuff ships super fast & there customer service usually is top notch." |
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Rank: Administration Groups: Administrators
Joined: 2/10/2002(UTC)
Posts: 501
Was thanked: 8 time(s) in 8 post(s)
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We are nearly caught back up on regular orders (I expect that we will be caught back up today). :)
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Rank: Junior Member Groups: Registered
Joined: 1/7/2012(UTC)
Posts: 16
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" Originally Posted by: Shinejunky I think they are a little behind due to a move. Got an e mail from them that stated it would ship soon. The company has a good rep so I'm not worried. They seem to be real helpful. Shinejunky - Have you heard anymore on your order? I haven't heard a thing...."
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Rank: Senior Member Groups: Registered, Moderator
Joined: 7/25/2009(UTC)
Posts: 2,209
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"Its not only brewhaus. All postal deliverys arelagging. I have some items on order from diferent supplyers and waiting over 2 weeks for them.
Be less anxious. :)"
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Rank: Advanced Member Groups: Registered
Joined: 1/16/2010(UTC)
Posts: 453
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I buy some stuff from Moldavia, you should try waiting for that :)
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Rank: Junior Member Groups: Registered
Joined: 1/10/2012(UTC)
Posts: 64
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Got an e mail bout 9am that my order would ship first of next week.
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Rank: Junior Member Groups: Registered
Joined: 1/7/2012(UTC)
Posts: 16
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" Originally Posted by: scotty Its not only brewhaus. All postal deliverys arelagging. I have some items on order from diferent supplyers and waiting over 2 weeks for them.
Be less anxious. :) This isn't about slow shipping..this is about communicating with a paying customer...if there is a delay...give me the heads up...I travel allot...and need to know when I will receive a package...so I can schedule accordingly or make other arrangements...it would be much appreciated on my end... BTW...I ordered from two different brew house suppliers in Texas this week and they both shipped same day and I already received my goods...I guess they didn't get the memo on shipping delays...and...they earned my repeat business..."
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Rank: Advanced Member Groups: Registered
Joined: 1/16/2010(UTC)
Posts: 453
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" Originally Posted by: crimsonwine This isn't about slow shipping..this is about communicating with a paying customer...if there is a delay...give me the heads up...I travel allot...and need to know when I will receive a package...so I can schedule accordingly or make other arrangements...it would be much appreciated on my end...
BTW...I ordered from two different brew house suppliers in Texas this week and they both shipped same day and I already received my goods...I guess they didn't get the memo on shipping delays...and...they earned my repeat business... What about moving to a new place of business don't you understand?"
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Rank: Senior Member Groups: Registered, Moderator
Joined: 7/25/2009(UTC)
Posts: 2,209
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"Over all we are loyal to brewhaus becaus of the long run service. You refuse to see that you just stepped in at a time when things are out of sinc for brewhaus. too bad:)
I hope that thier forums will help you as much as this one can."
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Rank: Administration Groups: Administrators
Joined: 2/10/2002(UTC)
Posts: 501
Was thanked: 8 time(s) in 8 post(s)
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I appreciate the support. It is very difficult for us to keep up (catch up) during the busiest part of the year for us, with the immense amount of time that it takes to move and reorganize an entire warehouse. :)
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Rank: Senior Member Groups: Registered
Joined: 12/10/2009(UTC)
Posts: 519
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"I've been happy with my lead times with these fellers here.........
Problem with 'johnny on the spot' service is that you ultimately set yerself up for failure,,,,at least once.......
True home run king only weighed 180 pounds and certainly did not bat a thousand.......
Success rate of malting ain't 100%.
And ya just can't work every minute of every 8 or 12 hour work day.
And +1 about what Scotty said about the forum."
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Rank: Senior Member Groups: Registered
Joined: 1/12/2012(UTC)
Posts: 804
Was thanked: 5 time(s) in 5 post(s)
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" Originally Posted by: crimsonwine I guess they didn't get the memo on shipping delays...and...they earned my repeat business... Crimson, Be patient. I placed a large order on 29 DEC, just prior to the move and had similar concerns as a first time customer. But everything got here just fine -- it just took a tad longer than I expected. And once I had a chance to inspect everything I was impressed with the quality. Try not to get a sour taste in your mouth ... I'm sure you'll be just as satisfied once your stuff arrives. And based on the customer loyalty I have seen after much research, I'm sure you made a sound buying decision. Best regards, --JB"
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Rank: Advanced Member Groups: Registered
Joined: 12/6/2011(UTC)
Posts: 161
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plus due to moonshiners tv show all of these companys are swamped i placed an order the 28th with mile high distilling and they said like a week ago its probably going to ship monday
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