 Rank: Junior Member Groups: Registered
Joined: 2/15/2013(UTC)
Posts: 15
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An order placed today will ship when? Thanks, AMH
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Rank: Junior Member Groups: Registered
Joined: 6/4/2012(UTC)
Posts: 83
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Took about a month to get mine. In fact, I canceled the oder because of the long time to ship and then reinstated it because there just ain't nothing better out there.
Be patient, good things come to he who waits.
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Rank: Junior Member Groups: Registered
Joined: 1/24/2013(UTC)
Posts: 74
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I ordered mine 1/10/13 and am still waiting. From my understanding they make a quality product so its worth the wait...its hard to sit on your hands.
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 Rank: Advanced Member Groups: Registered
Joined: 12/3/2012(UTC)
Posts: 278
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The 15g kettles are on back order until 4/30/13. The factory where they get the 15g kettles from close down for the month of Feb. that's why the long delay.
Captinjack
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Rank: Junior Member Groups: Registered
Joined: 1/24/2013(UTC)
Posts: 74
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Glad I didn't order a 15g then! That would put my order 120 days out
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Rank: Junior Member Groups: Registered
Joined: 2/15/2013(UTC)
Posts: 15
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Dang, wish they'd put that on the site. I guess I've gone this long without one, I can wait another couple months more. All my fermenters are full of beer and wineanyway.
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Rank: Junior Member Groups: Registered
Joined: 6/29/2012(UTC)
Posts: 30
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i ordered my pot still with 8 gallon premium kettle on 1-9-13 and site said 10-14 days ship delay. i received a call on friday and they are shipping it on monday. its been a long wait but its worth it for quality.
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Rank: Junior Member Groups: Registered
Joined: 1/24/2013(UTC)
Posts: 74
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Thats cool...mayhap mine will be shipping soon too... 
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Rank: Advanced Member Groups: Registered
Joined: 12/3/2012(UTC)
Posts: 278
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Originally Posted by: Amadhunter  Dang, wish they'd put that on the site. I guess I've gone this long without one, I can wait another couple months more. All my fermenters are full of beer and wineanyway. It does say on the web site and it gives a eta date when you choose a kettle, It's giving the 4/30/13 date now for the 8g kettles also... Captinjack
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Rank: Junior Member Groups: Registered
Joined: 1/24/2013(UTC)
Posts: 74
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You also get to wait extra time when they drop your colum and dent it....just got that call about a hour ago.....errr!! 
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Rank: Junior Member Groups: Registered
Joined: 2/15/2013(UTC)
Posts: 15
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ooops, sorry. Didn't see it. I'm pretty sureI woulda ordered anyway. :-)
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Rank: Junior Member Groups: Registered
Joined: 1/24/2013(UTC)
Posts: 74
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Well if ya want one thats dented I bet they have one for ya...lol
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Rank: Junior Member Groups: Registered
Joined: 1/24/2013(UTC)
Posts: 74
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" Originally Posted by: chooch You also get to wait extra time when they drop your colum and dent it....just got that call about a hour ago.....errr!! Just received tracking info that the equipment shipped. I think that speaks volumes of Brewhaus's commitment to customer satisfaction! I knew when I ordered that I had made the right choice of commercial equipment builders - THANK YOU Brewhaus !!!"
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Rank: Junior Member Groups: Registered
Joined: 2/5/2013(UTC)
Posts: 22
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Chooch, when you placed your order did they give you an eta? Mine is supposed to be around march 8th, I can't wait!
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 Rank: Administration Groups: Administrators
Joined: 2/10/2002(UTC)
Posts: 501
Was thanked: 8 time(s) in 8 post(s)
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Chooch- I am sorry about the mishap. I do not know who in the warehouse damaged the column (and, of course, it had to happen to a custom job AFTER it was completed). While the damage was extremely minor, we are also very particular and take pride in our equipment. I am glad that we were able to build another and only cause one extra day delay.
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Rank: Junior Member Groups: Registered
Joined: 6/29/2012(UTC)
Posts: 30
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" Originally Posted by: danmiz i ordered my pot still with 8 gallon premium kettle on 1-9-13 and site said 10-14 days ship delay. i received a call on friday and they are shipping it on monday. its been a long wait but its worth it for quality. Well I still haven't received an email saying it has shipped. Patience is a virtue I guess"
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Rank: Junior Member Groups: Registered
Joined: 1/24/2013(UTC)
Posts: 74
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Originally Posted by: danmiz Well I still haven't received an email saying it has shipped. Patience is a virtue I guess If you got a phone call you can be assured that it did in fact ship...it will be like Christmas when you receive it LOL...sit on those hands a few more days my friend!
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Rank: Junior Member Groups: Registered
Joined: 1/24/2013(UTC)
Posts: 74
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Originally Posted by: Admin Chooch- I am sorry about the mishap. I do not know who in the warehouse damaged the column (and, of course, it had to happen to a custom job AFTER it was completed). While the damage was extremely minor, we are also very particular and take pride in our equipment. I am glad that we were able to build another and only cause one extra day delay. At first I was..." C'mon... Really...!!" but Brewhaus came through for me in un-expected ways. As I have already said " You have a life long customer now " ! Yeah if its gonna happen it will happen on the special orders LOL. Thanks again to the Brewhaus Crew :)
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Rank: Advanced Member Groups: Registered
Joined: 12/3/2012(UTC)
Posts: 278
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Originally Posted by: Admin Chooch- I am sorry about the mishap. I do not know who in the warehouse damaged the column (and, of course, it had to happen to a custom job AFTER it was completed). While the damage was extremely minor, we are also very particular and take pride in our equipment. I am glad that we were able to build another and only cause one extra day delay. Chooch, If you don't mind me asking, what custom work are you getting done to your tower?
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Rank: Junior Member Groups: Registered
Joined: 6/4/2012(UTC)
Posts: 83
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Yep, best customer service in the world. I'll be ordering more goodies as soon as stillin' season gits here.
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